Our engagmenet process typically follows these phases:

We start by conducting a series of conversations to understand your business challenge or challenges, and your desired outcomes. This phase enables us to become familiar with the people, company culture, company norms and supporting processes and procedures. 

Once we have a thorough understanding of the business challenge and mutual agreement on what a solution could look like, only then do we propose a recommendation. .

Our solutions range from Ready-to-Go content to 100% Customized to meet your specific needs.

Complexity plays a major role in design. 

For Ready-To-Go Solutions, the skill and behavior content already exists. Tailored case studies and role plays can be created by our team of expert designers  in a short period of time. 

For Customized Solutions, the design process can take longer but our expert team of designers works closely with your business stakeholders to create a solution that integrates within your process, procedures and culture. 

Our team works closely with you from beginning to end.

For Ready-To-Go Solutions, we have an experienced team of program managers responsible for ensuring all logistics and participant communication are seamless.

For Customized Solutions, our team of Project Managers are experts in what they do. They are involved early in the process and are part of the core implementation team.  

Measurement is agreed to during Phase 1 and 2 of the engagement process and measured throughout and at the end of Phase 4. 

The best outcome of any engagement is when we are able to link the measurement to a critical business metric. For example, a KPI or OKR.  

Reinforcement is also agreed to in Phase 1 and 2 with the udnerstanding that we recommend an agile approach and the reinforcement steps are interative, depending upon the situation on the ground.